Am I charged an annual or per study fee?
Neither. The purchase price is a one-time licensing fee.

Do I receive technical support?
Yes. You receive free, unlimited technical support with the purchase of any of our systems. Technical support is provided Monday through Friday, from 7:00AM to 5:00PM Pacific Time.

Is documentation included with the software?
Yes. We have extensive manuals which cover all aspects of our products, including examples, sample questionnaires and tutorials.

Are upgrades free?
Many of the enhancements we make to our products are free. These free updates are available to all users for downloading from our website. Major upgrades which add significant value to the product usually carry an upgrade fee, typically in the range of about 20% to 40% of the original purchase price.

How are the licenses arranged?
We sell per-user licenses. Named licenses require that you give us the specific name and contact information for each user. Named users may install the software on multiple machines for the users’ exclusive use. Named user licenses may be transferred within the organization no more than once per 12 month period. Each user after the first (of the same software component and version, managed by a single license administrator) is licensed at a discounted rate.

What happens if I purchase a limited variable system and need additional capacity later?
You get full credit for your previous purchase toward higher capacity systems of the same version number.

How do I decide which of the three Sawtooth Software conjoint products to use for my study?
This is a such a popular issue that we have developed an interactive advisor to help you decide which method might be best for your specific research situation. We’ve also written a short article on this subject called "Which Conjoint Method Should I Use?" available for downloading from our Technical Papers library.

If you have further questions, please contact us at 360/681-2300. We'll be glad to discuss the particulars of your project and provide additional guidance.

How easy are your conjoint analysis systems to use? What kind of background or experience should I have?
These systems are designed to let research analysts who are not necessarily specialists in statistics conduct successful conjoint research. Our conjoint systems manage the complexities of study design, utility calculation and market simulations. To successfully use our conjoint products, individuals should be comfortable with PCs and have a good understanding of basic market research statistics.

Those trained in statistics will appreciate how much time they can save using our software, and the robust results.

If I need additional help designing or analyzing my conjoint study, where can I turn?
There are a number of resources. Our manuals provide tutorials and general guidelines. Training seminars and conferences are available. We'll also be glad to offer general guidance through our free technical support line. If you require more attention than we can offer, you can call one of the many consultants listed in our Users Directory. We can also provide consulting services.