we are with Lighthouse 9.5.3. Accidentally we deleted all Account Settings in the Hosting Management window of a test project. Unfortunately this affected two real studies as well, that is, all settings were gone. We tried to put them back and also connected our service provider to get the information. But we couldnÄt make it. The thing is, we have one online survey in the field. A second one is about to start. And we can't upload the second project properly. Upload process stops at 8 out of 10 steps ("Checking database for survey name conflicts..."). We sent log files already to Sawtooth Support.
As we are ein a hurry, we manually deleted all SQL tables from the second study from the database, but that didn't solve the problem either. Now we think of changing the database in order to bypass the problem. Not sure if this works.
Is there a problem with changing the database of a current ongoing online survey, that is, can we change the database of the second project without loosing the data of the other project? So far we just used one server account.
Thank you very much!