Support Hours Extended for Better European and East Coast Coverage
Starting on April 3, 2012, Sawtooth Software will extend its hours of sales and technical support to 7AM to 7:30PM Eastern Time (12:00 GMT to 0:30GMT). This gives our European customers 2.5 additional hours of technical support during their business day. Europe makes up 1/3 of our customer base, and the East Coast of the US has the largest concentration of our users in the world. Starting our support 2.5 hours earlier than before makes a lot of sense, as we strive to make our technical support even better. This decision was made in consultation with our European support partner, SKIM.