Error: File already exists

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When starting SSI Web, the error "File already exists - 58" is displayed.

Version:  6.0 - Current
Products:  SSI Web

We've seen this problem with installations in a lab environment. There may a problem with the registry. The individual settings stored in the registry should not be included in the default profile. You can get to the registry by running the program "regedit.exe" usually found in "C:\Windows". Please be very careful working with the registry -- many program and system settings are stored there.

Make sure the user (and default profile) does not have the following folder in the registry:

HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Sawtooth Software\CiW

If that folder is in the registry, delete the whole CiW folder in the registry. There will be subitems that are also deleted.

If this does not solve the problem, please contact technical support for additional help.