Error Messages

Timeout Error During Survey Upload

02 Dec 2016 - 4510 hits

I was trying to upload a Lighthouse Studio 9 survey to a Sawtooth Software server and during step 2 of 10 I get an "unexpected error" which asks me to check the error log. The log says "ERROR ... Read More

Error 129: Cannot Find Path File

08 Aug 2014 - 6817 hits

I'm using SSI Web 8.3.6 and am getting an Error 129 in my Admin Module. What does it mean and how can I fix it?

Error 274: Database Error

08 Aug 2014 - 4986 hits

I'm using version 8.3.4 of SSI Web and am getting Error #274 in my Admin Module's error log. What does it mean and what should I do?

Error 117: File Open Error

24 Jul 2014 - 6305 hits

I just uploaded my survey and when I try to take it, I get Error #117 File Open Error

Write Questionnaire Window Blank

30 May 2014 - 4601 hits

When I open up a study in SSI Web, the Write Questionnaire window is blank. If I try to maximize the window, I get an error message of Run-time error 380 and the program crashes.

FIPS validated cryptographic algorithm

30 May 2014 - 4925 hits

I'm trying to add a license and am receiving the following error: Unhandled exception has occurred in a component in your application. If you click Continue, the application will ignore this error ... Read More

Problem with License Files

05 Feb 2014 - 5682 hits

My Corporate Annual Subscription License expired yesterday. We renewed it today and your client services department changed the expiration date. However, the SSI Web 8 license manager is still saying ... Read More

Data Generator Error

04 Oct 2013 - 5489 hits

I'm trying to use the built-in data generator in SSI Web 8. When I try to run it, after a few completes, it generates an error that says, "Data generation encountered an error on page X for ... Read More

Error: Reading JObject from JsonReader

10 Apr 2013 - 10132 hits

I am getting an application load error when I try to run SSI Web 8. Specifically, the error says, "Error reading JObject from JsonReader. – Error System.Exception" followed by an OK button to press.

Error: Cannot access page

10 Apr 2013 - 4821 hits

Sometimes I get a “cannot access page” error once my survey is moved onto the server. Or sometimes I get an error that says, “The page you are looking for is temporarily unavailable. Please try again ... Read More

Error: Invalid procedure call or argument

- 6319 hits

Application Load Error Invalid procedure call or argument - Error 5

Error: File already exists

- 1919 hits

When starting SSI Web, the error "File already exists - 58" is displayed.