Problem with License Files

Last Updated: 05 Feb 2014Hits: 5824
My Corporate Annual Subscription License expired yesterday. We renewed it today and your client services department changed the expiration date. However, the SSI Web 8 license manager is still saying that the license has expired. What am I doing wrong?

Normally, that should do the trick. Each time the SSI Web software is started, it "pings" our server to see if the subscription has expired. If you are connected to the internet, and don't have any firewalls set up that prohibit "pinging" then that should work. If security software isn't the issue, here are some additional steps you can try.

  1. You will need to locate the license files you originally received when the subscription was purchased. You will need those in the next step. If you don't have them, Sawtooth Software can issue you a fresh set of licenses.
  2. Within SSI Web, go to Help > About SSI Web/License... and remove the existing licenses. Restart SSI Web.
  3. Reload in the license files then restart SSI Web.
  4. If the licenses still are not appearing, browse to the C:\Users\%UserName%\AppData\Roaming\Sawtooth Software, Inc\User Id Manager folder and deleted all the files in there. Relaunch SSI Web and import the license files.