General Issues
Connecting SendGrid to Discover
Discover sends emails through your own email account via SMTP. The steps below walk through setting up SendGrid as that provider.
What is a Sawtooth Software account?
What is a Sawtooth Software account?
Passing Information In and Out of a Lighthouse Studio Survey
How to pass information into and out of a Lighthouse Studio survey.
Creating Stand-Alone Choice Simulators
After you have created a simulation within the Choice Simulator, you may want to give your client a copy of the simulation so they can play around with it. Here are instructions on how to do that. ... Read More
How to Show File Name Extensions in Windows Explorer
I do not see the file name extensions when I look at my files in Windows Explorer. How do I turn this on?
Using the Data Cleaner to Clean and Import Data into Lighthouse Studio
I noticed a Data Cleaner utility in the Downloads > Tools and Scripts section of this website. How do I use this utility?
What are the hardware requirements for SSI Web?
What are the hardware requirements for running SSI Web and the other installed software produced by Sawtooth Software?
Deleting Unecessary Files from Your Computer
I've noticed there are lots of SSI Web looking files in an "htdocs" folder. They look like duplicates of the study files in my studies folder. Can I purge these without harming my study files?
MaxDiff Calculator
When designing a MaxDiff survey you need to determine how many items each respondent will evaluate, how many items are displayed in each question, and how many questions each respondent will see.
How to use Mechanical Turk for your surveys
How do I use Mechanical Turk to get people to take my survey?
What is the order of XLF content?
I'm looking at the .XLF file that is exported out of SSI Web. Is there an order to the content that appears in the file?
XLF Language Translations
What software can I use to create an XLF translation?
Can I Compare Utilities Across Different Studies?
I ran two studies in the past year. Is it appropriate to compare the utilities from study A to study B?
Window or Dialog Opening Off Screen
When I switch from two monitors to one monitor some of my Sawtooth Software windows and dialog boxes are opening off screen, making it appear that the software has hung up. What can I do to fix this?
Finding Missing Data in Limbo
I'm using SSI Web 7 to field a survey and I have a respondent who is marked as complete but when I examine their data record, it shows that they skipped a required question. Where is the missing ... Read More
Average utilities and simulations are not in agreement
When I look at average utilities, Level X has a higher utility than Level Y, but in simulations more respondents choose Level Y.
Constructing Parent and Child Lists
Below are two questions from an SSI Web survey. How do I create a constructed list to build the drop-down boxes for these questions? Q1. At what price is this product starting to get expensive but ... Read More
Fit statistic for ACA surveys
What is the fit statistic for ACA surveys?
System Data Fields
What do the system data fields mean when I look at a respondent's data?
Passing Information In and Out of a Survey (LHS 9.13 or earlier)
How to link surveys and pass information in and out of a survey. This article is for Lighthouse Studio 9.13 or earlier.