Expire records

When a respondent enters a survey, they are initially assigned an incomplete status. This status remains until they reach a survey ending configured as complete, over quota, or disqualified. If incomplete respondents have a unique ID, they can return to the survey multiple times and resume from where they left off until they finish or are expired.

Data from incomplete respondents is not included in analysis or data downloads. However, survey authors can mark these respondents as expired to access their data. Once expired, respondents are prevented from making further changes to their survey; they are shown the Survey closed/expired message.

After identifying which respondents to expire:

1. Navigate to the data records tab.
2. Click the Define records button in the Expire records widget.
3. Enter the IDs of the incomplete respondent records to expire in the dialog, then press Expire button.

You can repeat this process as many times as you need to finalize additional records.

Keep in mind, once a record is expired, it cannot be undone. If you want to give a respondent access to the survey again, you will need to send them another link, which will not include any of their previous responses.